If you receive an error when inviting a client stating they are already in the system, it could be due to the following reasons:
The client is or was coached by another coach, and their account has not been removed.
The client is registered as a coach.
If the client is still linked to another coach, they will need to request that their profile be deleted by that coach. Alternatively, they can contact [email protected], and we can assist upon their request.
