---
title: "Client hasnt received onboarding email"
description: "Resend welcome email"
url: https://support.coachkit.co.uk/en/articles/139-client-hasnt-received-onboarding-email
collection: "Clients Profile"
updated: 2026-01-13
language: en
---

# Client hasnt received onboarding email

Resend welcome email

You can resend the onboarding email from the **Actions** menu on the client’s profile.  
Select **Resend welcome email**.

![](https://staticfiles.gleap.io/gattachments/nMcQCPg5lQqvlwdUPQXNKQE6SsCqcMZnJd7wsXanjBTfBb2fUfepUQmJ4yRkhAxZGSrNcJ8FTUu.png)

We recommend asking users to check their junk or spam folder if they don’t see the email.

Please note that password reset links are only valid for **one hour**.